Bertie Greer published in management journal

Mike Ilitch School of Business Associate Dean for Strategy and Planning Bertie Greer had a recent article published in Quality Management Journal.

Quality Management Journal publishes articles that “link the efforts of academic researchers and quality management practitioners by publishing significant research relevant to quality management practice and provide a forum for discussion of such research by academics and practitioners.”

The article, “Institutional Uncertainty and Supply Chain Quality Management: A Conceptual Framework,” discusses the impact of institutional uncertainty on supply chain quality management.

The article was co-authored by Matthew Ford.


 This paper considers the impact of institutional uncertainty on supply chain quality management (SCQM). The influence of institutional environments on SCQM practices is important to understand as lengthening supply chains cross international borders and are subject to increasingly complex institutional jurisdictions. Generally, SCQM facilitates stability of resource flows in uncertain institutional contexts. As uncertainty increases, SCQM practices are proposed to shift from abiding postures to those that evade or alter unstable institutional settings. The notion that effective inter-organizational quality management requires capability for influencing political and legal systems is a novel one that requires further investigation.

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