Melissa Crabtree
Title
Part-Time Faculty in Technology, Information Systems and Analytics
Phone
313-577-1844
Office
Computer Data Center
5925 Woodward Ave
Ste 296
Detroit, MI 48202
Academic Programs
- Technology, Information Systems and Analytics (TISA)
Melissa Crabtree
Biography
Melissa is the Senior Director, IT Customer Services for Computing and Information Technology at Wayne State University. Melissa is a member of the senior leadership team and is responsible for setting the strategic and operational goals for the Desktop Engineering, Desktop support, and the IT Service Center, including mentoring the Directors, to constantly and consistently improve the customer experience for the services provided to over 64,000 students, alumni, faculty, and staff. Melissa was the enterprise project manager responsible for the original consolidation of 1500 customers and 2000 clients in 2012 and presented on this topic at Merit Member Conference. Melissa presented on End User Security at OHECC in 2007, and co-presenter in 2006. She is the Chair of the Campus Technology Leaders Council, which is responsible for setting the strategic direction for desktop computing and desktop security at large.
Education
- December 2007 Master of Education – Major: Educational Technology, The University of Toledo
- May 1998 Bachelor of Business Administration – Major: Information Systems & Operations Mgmt, University of Toledo
- February 2003 BICSI Installer, Level 1 – Cabling Installer Certification
- June 1998 Novell 5 Certified Network Engineer (CNE)
GroupWise 5.5, Service & Support, and Managewise
Expertise
- IT Customer Service
- IT Security
- Desktop Mgmt
Research and teaching interests
- IT Security
- General ISM courses
